Orders & shipping
How long will my order take to arrive?
Orders are prepared within 1–3 business days. We ship worldwide with tracking. Delivery across the United States typically takes a further 5–12 business days. You'll find the full details on our shipping page.
Will I receive a tracking number?
Yes. As soon as your order ships, you'll receive an email with your tracking link so you can follow it all the way to your door.
Can my order arrive in more than one parcel?
Occasionally, yes. If you order several items, they may be shipped separately so that each arrives as quickly as possible. Each parcel has its own tracking link.
Can I change or cancel my order?
Contact us as soon as possible through our contact page. If your order hasn't been processed yet, we'll gladly change or cancel it.
Returns & guarantee
What is your return policy?
You can return any item within 30 days of delivery under our happiness guarantee, provided it is unused and in its original packaging. Read our returns & refunds policy for the full details.
What if my item arrives damaged or faulty?
We're so sorry if that happens. Contact us within 14 days of delivery with your order number and a photo of the issue, and we'll arrange a replacement or full refund at no cost to you.
Heated blankets
How do I care for my heated blanket?
Always follow the care label and instructions included with your blanket. Before washing, disconnect the controller and power cable. Many of our blankets are machine washable on a gentle, cool cycle; never iron, dry-clean or tumble-dry on high heat unless the label says it's safe.
Can I use a heated blanket every night?
Heated blankets are designed for everyday comfort. For safe use, follow the instructions included with your product, don't fold or bunch the blanket while it's switched on, and switch it off when it isn't in use.
Is the pet heated blanket suitable for all pets?
It's designed for cats and dogs, and is especially loved by senior pets, small breeds and short-coated companions. Always supervise pets who like to chew, and make sure they can move off the blanket if they become too warm.
Smart pet tech
Do the smart feeders and tracker need an app?
Smart features are set up through the companion app described in the instructions included with your device. Basic setup takes just a few minutes.
Payment & discounts
Which payment methods do you accept?
We accept all major credit and debit cards, plus the express payment options shown at checkout. Every payment is processed through a secure, encrypted checkout. All prices are in US dollars.
How do I use my discount code?
Enter your code (for example COZY15 for 15% off your first order) in the discount field at checkout. Our Bundle & Save offer (10% off when you buy 2 or more items) is applied automatically in your cart. One discount applies per order.
Still have a question?
We're happy to help. Email us at cozycompanion.us@gmail.com or send a message through our contact page, and we'll get back to you within 1–2 business days.