Last updated: October 28, 2026
Our 30-day happiness guarantee
We want you to love every piece. If you're not completely happy, you can return your item within 30 days of delivery for a full refund of the purchase price.
Conditions
- Items must be unused, unwashed and returned in their original packaging, including all accessories, controllers and cables.
- You may handle and inspect the product as you would in a shop. If an item shows wear or damage beyond that, we may deduct an amount for the reduced value.
- Gift cards are not refundable.
How to return an item
- Contact us through our contact page within 30 days of delivery, stating your order number and the item(s) you'd like to return.
- We'll reply within 1–2 business days with your return address and instructions. Please do not send items back without contacting us first, as returns may go to a different address than the one they were shipped from.
- Pack the item securely and send it back within 14 days of contacting us. We recommend a tracked shipping service.
Return shipping costs
Unless the item is damaged, faulty or incorrect, the cost of returning it is paid by you.
Refunds
Once your return arrives and has been checked, we refund the purchase price within 5–10 business days. Refunds are made using the same payment method you used for your order.
Damaged, faulty or incorrect items
If your item arrives damaged, faulty or isn't what you ordered, contact us within 14 days of delivery with your order number and photos. We'll send a replacement or issue a full refund, and you won't pay anything for the return.
Warranty
If a defect that was present at delivery appears within 12 months, contact us and we'll repair, replace or refund the item. This does not limit any rights you have under the law of your state.