Last updated: October 28, 2026
Processing time
Orders are prepared and dispatched within 1–3 business days (Monday to Friday, excluding public holidays). During busy periods such as the holiday season, please allow a little extra time.
Tracked delivery across the US
We ship to all 50 states, and every order is sent with tracking.
| Ships from | Estimated delivery after dispatch |
|---|---|
| Our US warehouse | 3–7 business days |
| Our international warehouses | 7–12 business days |
The product page shows where an item ships from.
Delivery times are estimates and not guaranteed; they may vary due to carrier delays, customs or circumstances beyond our control.
Shipping costs
Shipping costs are calculated and shown at checkout before you pay. Any free-shipping offers are clearly displayed in the store and at checkout.
Multiple parcels
Some products are shipped from different warehouses. If you order several items, you may receive them in separate parcels, at no extra cost to you.
Tracking
Once your order has shipped, you'll receive a confirmation email with a tracking link. Tracking can take up to 48 hours to show its first update.
Customs & duties
US orders are sent with any import duties handled by us. You should never be asked to pay a fee on delivery; if a carrier ever asks you to, please contact us before paying and we'll sort it out.
Lost or delayed parcels
If your tracking hasn't updated for 7 business days, or your parcel hasn't arrived within the estimated time, please contact us through our contact page. We'll investigate with the carrier and make it right.
Incorrect address
Please double-check your shipping address at checkout. If you notice a mistake, contact us immediately; we can update it as long as the order hasn't been dispatched.