Terms of Service

Last updated: October 28, 2026

1. About us

This online store is operated under the trade name CozyCompanion by ModernoMilano, Midden Geestweg 4, 1861 VG Bergen, the Netherlands, Chamber of Commerce (KvK) 81346034, VAT NL003553643B29, email cozycompanion.us@gmail.com ("CozyCompanion", "we", "us"). These terms apply to every offer and every order placed in our store.

2. Offers and prices

All prices are in US dollars ($). Shipping costs and any applicable sales tax are shown at checkout before you place your order. We make every effort to describe and display our products accurately; images are for illustration and colors may vary slightly depending on your screen. Obvious mistakes or errors in an offer do not bind us.

3. Ordering and the contract

The contract is concluded when you complete your order and receive our order confirmation by email. We may refuse or cancel an order in case of suspected fraud, stock unavailability or an obvious pricing error; any payment made will then be refunded in full.

4. Payment

Payment is made at checkout through the payment methods offered. Your order is processed once payment has been received.

5. Delivery

We deliver to the address you provide. Delivery times are estimates; see our shipping policy. If delivery is delayed by more than 30 days, you may cancel the order free of charge. The risk of loss or damage passes to you upon delivery.

6. Returns

You may return your purchase within 30 days of delivery under our happiness guarantee. Conditions are set out in our returns & refunds policy.

7. Guarantee and conformity

Our products meet the agreement and the specifications stated in the offer. Our warranty is described in our returns & refunds policy and does not limit any rights you have under applicable law.

8. Product use

Please use all products, in particular electrical products such as heated blankets and smart devices, in accordance with the instructions supplied with them.

9. Liability

Our liability is limited to the amount of the order concerned, except in cases of intent or gross negligence, or where liability cannot be limited by law.